December 15, 2018

Air Canada's Airport Systems Back Online

12 March 2018, 10:32 | Joann Bryant

Air Canada experiencing nationwide network outage, airports say

Air Canada computer glitch causing long lines across Canadian airports

Air Canada's computer systems are back up and running after the company's airport systems, check in and customer call centres all experienced outages for several hours on Monday. According to flight-tracking website, Air Canada was experiencing almost 170 total flight delays as of Monday afternoon.

Air Canada customers in Canada and overseas took to Twitter to complain of long lines, flight delays and other travel disruptions because of the computer problems.

Air Canada is reporting a problem at its customer contact centres, preventing customers from checking in for a flight or booking a flight.

The company posted to it's Twitter feed that they're working to restore service as quickly as possible. "Thank you for your patience", reads a tweet from the airline.

Airports in Toronto and Vancouver had reported disrupted flight schedules because of the technical issues along with congested terminals.

"The computer and telecommunications issues affecting our operations have been resolved and we apologize for any inconvenience this situation has caused".

Air Canada says it has also invoked its rebooking policy to allow passengers to rebook without change fees on a space available basis.

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