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Thousands of O2 users stuck offline in mobile phone blackout
06 December 2018, 05:53 | Cameron Gross
O2 data not working as company has network issues
Mobile network O2 has said it is investigating a technical fault that has left thousands of mobile customers unable to get online.
"We'd encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused".
The outage is thought to be affecting about 32 million in the UK. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL.
O2 is the UK's second largest network after EE. I've now woken this morning to no data.
Other customers complained of having to drive without being able to access the satnav function on their phones, while some even demanded refunds from O2. "Although must say it is strangely liberating at the moment". "Hope this can resolved quickly". One user described the company as a "let down", and said: "As a taxi driver, I'm constantly using internet. Down? Really?! @O2 appalling coverage all the time anyway, can't wait to switch out my service provider".
An O2 spokesperson said the network was continuing to investigate the problems.
The mobile network then followed their message up with: "Outage Update: One of our 3rd party suppliers has identified a software issue in their system". It said other operators across the world were also affected. Some voice calls are getting through but all 4G and SMS services are completely jiggered.
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