April 19, 2019

Delta Is Reducing Seat Recline On Short Flights

15 April 2019, 01:33 | Joann Bryant

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Airline seats

Ekrem Dimbiloglu, Delta's director of onboard product and customer experience, told The Points Guy that the change is to prevent passengers from disturbing those behind them, such as having their laptop snag on the seat or causing an unpleasurable viewing angle with the backseat video screen. Coach seats, which used to lean back four inches, will be reduced to just two inches; and the seats in first-class will change from 5.5 inches to 3.5 inches.

U.S. airlines drop the distance that seats recline from 13cm to 9cm in first class, and to 5cm from 10cm in business & economy. Delta told The Points Guy that it doesn't plan to reduce legroom or add seats.

The change will only take place on the A320 aircraft, which operate domestic flights around the country lasting only an hour or two. On the other side of the aisle are passengers who see recliners as rude, and feel that a fully reclined seat invades their personal space.

"There's always been a debate among frequent travelers if flyers should have a right to recline or not", Scott Mayerowitz, executive editorial director at The Points Guy, said by email.

If the recent news that Delta Airlines is the best US airline for customer satisfaction surprised you, or even had you wondering if it was time to take the family into the bunker for the end-times, I have some more news for you. "It's all about protecting customers" personal space and minimizing disruptions to multitasking in-flight'.

"With the narrow room the airlines give you for your legs, I can't even sit in the normal seats with my legs facing forward".

There are no plans to change the coach recline on global flights, according to The Points Guy.

He added: 'But, if you take Delta at its word, this might make for a more comfortable flight for some.

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